Cancellations and Refunds Policy

My Eros has allowed our customer to cancel the order within 24 of hours or before dispatch. Once we will ship the product then order can only be cancelled with charges delivery expense as actual. To cancelling the order customer can connect to us on whatsapp or call in working hours 10AM to 6PM from Monday to Saturday.

Please consider other brief as mentioned below.

Process to cancel the order

Customer can access the same on your order history page on the website or app My Account>Order Page>order History.

– Cancellation of an order can be accepted till the time of delivery of the order.
– For the orders where cancellation is applicable, a cancellation button will be displayed against the order
Customer can click on the cancel button to cancel the order

Refund Policy

We ensure that you are completely satisfied with our all products. We are happy to issue a full refund based on the conditions listed below. Full Refund Possible if you received a damage item the ordered item is lost or damaged during transit, the ordered item is past its expiry date wrong product.

– If the Order prepaid then in “Confirmed” status, refunds can be processed to your original source of payment (which will take 5-7 working days post initiation of refund).
-For all orders in statuses prior to delivery, refund will be processed to your original source of payment
– Returns should typically be initiated within 24 hours of cancellation. Refunds will be processed only once the return of the order has been initiated. We will be unable to refund the order if the order gets delivered.

– Customer will receive a communication on whatsapp / SMS when cancellation is successful processed.
– Refunds should typically hit your original source of payment 5-7 days post that

– we do not accept any returns after product delivery.
 -Customer can raise a replacement request by messaging us on whatsapp or call here +918765050056 if your received damage product, Expired product wrong product with proper proof.
– Our team might ask for additional information before processing the request about replacement or returns.

If customer has any questions about our Cancellation and Refunds Policy, please contact us through Call or Whatsapp +918765050056.